We ship all orders every Monday. Orders placed before Monday’s shipping cutoff will be prepared and shipped on the upcoming Monday. Orders placed after the cutoff will ship the following Monday.

We currently ship using UPS Ground for most U.S. orders. For orders shipping to California, USPS is also available.

No. At this time, we only ship within the United States.

Delivery times depend on the shipping carrier and your location. Once your order ships, you can use the tracking information provided to view the estimated delivery date.

Yes. Tracking information will be provided once your order has shipped.

If you need to change your shipping address, please contact us through the website as soon as possible. We cannot guarantee that an address can be changed once an order has been processed for shipment.

If your package is delayed, please check your tracking information first. If you believe your package has been lost or there is another delivery issue, contact us through the website and we will help you look into it.

Yes. A heat pack must be purchased with your order during cold weather to help protect your shipment from low temperatures during transit.

Heat packs are available for purchase directly in our shop. Please make sure to add the appropriate heat pack to your order before checkout.

During winter shipping, a heat pack is required for orders that may be exposed to cold temperatures. Orders without the necessary heat pack may not be eligible for replacement due to cold-related damage.

Heat packs are recommended whenever temperatures along the shipping route are cold enough to potentially affect the contents of your package.

Winter weather can be unpredictable, and transit temperatures are outside of our control. A heat pack helps reduce the risk of cold-related damage, but it does not guarantee live arrival.

Winter orders follow our regular Monday shipping schedule. Please keep weather conditions in mind when placing your order.